Transforming Fraud Prevention:
Australia’s largest bank cuts scam losses by 70% using real-time GenAI from H2O.ai
16M+
Customers
900+
H2O.ai Analysts Trained
30%
Fraud Reduction
70%
Scam Reduction
CBA partnered with H2O.ai to build a customer engagement engine utilizing thousands of models running over billions of data points in real time to improve service experience.
Every decision we make for our customers—and we make millions every day—we’re making those decisions 100% better using H2O.ai than with previous models.
Dr Andrew McMullan, Chief Data & Analytics Officer
Commonwealth Bank of Australia
CBA GenAI Use Cases
Becoming a customer obsessed AI-driven organization
Real Time Fraud Detection
Bills Sense
Benefits Finder
Natural Disaster Support
